How EFT Helped Change My Martial Arts Business

I don’t know about you but I got into teaching martial arts because I loved teaching… I didn’t get into it to become an accountant or collection agency.

And, I was thrilled when I finally pulled the trigger on electronic funds transfer (EFT) aka an audit debit system because I no longer had to be a bill collector.

It’s safe to say that EFT helped make my martial arts business more successful and a hell of a lot more stable.

Why I decided to switch to EFT

For about eight years I used a manual process to collection tuition.

At the first class of every month, tuition was due.

Sometimes that was on the first of the month. Sometimes it was the 6th (or later) of the month.

At the time, I only accepted either cash or check.

When I remembered to tell the students that tuition was due the next class, I would (probably 25% of the time I would remember).

For those members that remembered to bring money that day, I collected their tuition and entered it into my Google Doc spreadsheet.

For the majority of students that forget to bring their payment, I would try to remind them at the end of class.

That worked with varying levels of success.

However, I felt it was a negative experience because now money was getting in the way of their training in a very obvious manner.

Things shifted from me caring about them to appearing as if I cared about the money; which wasn’t the case.

And, by having them physically pay each month, I was asking them to validate it was still worth paying for each month they wrote their check.

It’s definitely a fine line to walk.

My monthly income was also completely unpredictable and I never knew how much I was going to make each month.

And, I was always floating the rent each month; paying for it before I had collected all the monthly tuition.

Having the money before writing the check is just good business.

For long term success, I knew I couldn’t continue to use that process.

Especially considering my school was growing.

I had to make a change.

Not just for my own sanity but for the long term success of my martial arts school.

It was costing me time, money, trust and stress by using my old antiquated tuition collection process.

That’s when I made the move to using EFT to right the ship.

How EFT helps my members:

  • They no longer have to remember to bring their check books on the 1st lesson.
  • Convenience — They can use credit cards, debit cards, savings or checking accounts.
  • They know precisely when payment will be withdrawn each month.
  • They can focus on their training instead of the money.
  • They see me as their instructor, not a bill collector (which also definitely helps me, too!).
  • They know they’re current and don’t have to worry about me stalking them.

How EFT helps my martial arts school:

  • I know how much I’m going to make each month.
  • I’m no longer a bill collector having to track down late payments.
  • Students automatically pay me on the 1st of the month whether they’re in class or not.
  • I know when that money will be deposited into my account each month.
  • I sign up my members once and no one has to think about the money aspect again.
  • I now have all of my money before I make my lease payment.
  • If a student is late, they are reminded by my EFT company, I don’t have to stalk them to get it.

Personally, I don’t think you can start too early using this process — I did when I had about 20 students.

Now, it’s just part of my process of signing up students.

And, I’ve never had anyone tell me they don’t want to use it.

In fact, most are relieved I use EFT to make it easier.

The question isn’t “how much does using an EFT service cost” it’s “how much are you losing by not using EFT?”

So, what’s holding you back from using EFT to help your martial arts school become more successful?

Popularity: 6%

15 Questions to Diagnose Why Your Website Isn’t Generating Many Leads

Does your martial arts school’s website suffer from a lack of referrals?

Do prospects visit your website, read your content, and then do nothing?

Does it turn away prospects instead of persuading them to take your trial program?

If your website isn’t generating a healthy amount of leads each week, it may be suffering from a severe case of brochureware.

To help you overcome this common website ailment, here are 15 questions you can ask yourself to help uncover why you’re not getting the most out of your website.

1. What problem does your service solve?

If you haven’t yet articulated this on your website, it’s time to add it.

We buy things that solve our problems… is it weight loss? … Self-confidence? … Ability to defend yourself?… What?

Once you determine what problems your prospects encounter, it will be easier to speak to them directly.

A simple way to get this information to survey existing students why they joined in the first place.

This can help you discover what problems you are already unknowingly solving.

2. What’s in it for them?

Tell your prospects what your martial arts program is going to do for them.

“ACME Martial Arts will help you become more confident, get into better shape all the while learning practical and effective self defense skills.”

By clearly identifying what’s in it for them can have a huge impact on getting prospects to engage.

This is also a good time to remind them of your offer.

Target your home page so your prospects immediately know what’s in it for them when they join your martial arts school.

Don’t be vague.

Be specific and clear.

3. Do you tell a compelling story?

People love stories.

We all grew up on them.

Marketing is based on telling stories.

What story are you telling and does it resonate with your prospects?

This could be your start in the martial arts, why you started your martial arts school, etc.

This could be done in the form a post, flyer, video, audio or using all the above.

4. Are you marketing with “black belt eyes”?

Your website copy might make sense to you, but does it make sense to your prospect?

I can’t believe how many martial arts school owners still market with “black belt eyes;” as John Graden calls them.

These are black belts who market using what’s important to them (your style, your instructor, martial arts associations you belong to, etc.) after 20 years after being in the martial arts.

Remember: What you care about isn’t the same things as what your prospect cares about.

5. Is there enough detail?

You need to include enough of the right details to help spark interest from your prospects.

Be specific on the details:

  • What people will get if they sign up?
  • What they will learn in class?
  • How is each class is structured?
  • How will you improve their lives?
  • What can they expect?
  • Why should they use you?
  • What makes your different?
  • Etc.

You’ll be amazed at what a little detail will do to get a prospect to engage.

6. Is your photo on your website?

Is you website appear to be from a business rather than a person?

Remember, people buy from people they know, like and trust.

And, having your photo on your website is a simple — yet effective — way to begin building that trust.

Your photo starts to build that trust and build you as authority.

If you’re reading this article on my website, you’ll see my photo on the righthand column.

This helps my readers — like you — make a connection with me so you can see who’s running the show.

7. Have you made an emotional appeal?

All that above said, you can’t just put out factual information.

Sure, that is important on some level but can’t be the only thing you’re putting out there.

You really need to make an emotional appeal and stress the benefits.

Headlines are a great place to make an emotional appeal like:

Learn how to stand up for yourself and finally take control of your life with the martial arts.

Compare that to “Improve your self-confidence.

See how much stronger the first statement is at making an emotional appeal?

8. Have you justified your service with logic?

While people buy emotionally, as noted above, they justify it with logic.

Are you supporting their reasons with logical reasons and features?

9. Have you asked for the sale?

This seems obvious but many websites never ask for the sale.

The owners leaves it up to the prospect to decide to contact them.

What a mistake!

This can be as simple as a link at the bottom of every page that says: “Are you ready to sign up for our next trial program?  Call us at 555-1212 today to enroll!

By adding this one element, you’ll likely increase the number of leads you get each week.

Now go add it!

10. Have you addressed the most obvious objections?

Imagine not having to have to work as hard to overcome your prospects objections.

How many more prospects could you turn into paying students?

While you can’t eliminate them entirely, you can go a long way of tackling the big objections by addressing them in advance on your website.

By removing obstacles, you’re clearing a pathway to the sign up process.

11. Have you addressed the most common questions you receive?

I can’t tell you how many questions I cut down on in person just by making many of these available on my website.

It allows me to spend less time getting people to sign up as they already have that info before they walk into my martial arts school.

Some martial arts marketing experts would argue that leaving these out will make it so people will have a reason to call.

In my experience, that’s a load of crap.

I still get calls and the questions have changed to more educated questions that get me closer to them signing up.

Test it to see if you experience the same thing.

For starters, this can be done on your frequently asked questions page.

12. Is your message difficult to understand?

Choose your words carefully.

Read your content out loud.

Does it sound right?

Does it roll off the tongue?

Ask others to read it and give you that feedback.

They will also help you catch any typos that can erode your professionalism.

13. Have you talked more about yourself than what you can do for your prospect?

This is a HUGE mistake on many martial arts websites.

Don’t make this mistake of talking more about yourself than your prospect.

Remember, it’s not about you, it’s about them.

14. Have you made it easy for people to sign up?

While asking for the sale is important, you also needs to make it easy to find.

Make this as prominent as possible.

Some find it helps to have a call to action in several places on each page.

Decide the easiest way how people will can respond to redeem your offer then tell them:

  • Phone
  • Email
  • Text
  • Mail
  • Contact form
  • Coming in
  • Etc.

15. How much social proof do you use?

Social proof is when you can show real customers who have experienced results from your service.

Testimonials, photos, audios or videos of your current students are a gold mine for your martial arts business to help validate it as credible.

But, it doesn’t stop there.

Do you have awards, magazine articles, news clipping, etc. that you can use to help establish yourself as an expert?

If so, get them on your website. It will help to establish you as an authority.

By tackling these questions head on and addressing them on your website, you’ll go a long way towards increasing your response rates from your website.

Popularity: 5%

Do One Profitable Thing a Day

I was given some advice several years ago that I took to heart and it has helped me to grow my martial arts school.

It’s so simple yet so powerful.

The advice?

Do (at least) one thing a day that will help you add more profit to your business.

It’s easy to let this slip.

Don’t let it.

It’s far too important.

This could be adding calls to action to your website…asking for referrals… managing your expenses… delegating low return tasks… raising your prices… building a lead generation website… etc.

Here are 50 profitable things to work on to help get you started.

Thinking like this each day will help you to stay focused.

And, in the long run, increase your profitability.

In good times and in bad, this little piece of advice can help you start charting your course to a more profitable future.

What kinds of things do you do each day that adds to your martial arts school’s profitability?

Popularity: 5%

Top Posts August 2010

Here are the top 5 posts for Marketing Martial Arts in August 2010;  according to how many times they were uniquely viewed by our visitors:

  1. 10 Red Flags Your Martial Arts School is in Trouble
  2. All Professional Martial Arts Schools are McDojos
  3. 4 Popular Social Media Websites to help Grow Your Martial Arts School
  4. 10 Types of Irresistible Offers You Can Make to Prospects
  5. 50 Killer Ideas for Building a More Profitable Martial Arts School

As always, thanks for reading Marketing Martial Arts!

Popularity: 4%

Back to School Marketing for your Martial Arts School

Back to school season is here.

Is your martial arts school ready?

Back to school is a theme that you can easily build a solid marketing campaign around.

For many martial arts schools, back to school represents a huge opportunity for new student enrollments.

Parents are looking for activities that will help their little Billy grow and develop into a responsible and mature adult.

And, you’re program is the ultimate solution to help them with that problem.

Your mission should be to educate parents on how you can help them with the development of little Billy in a way no one else can match.

All it takes is a little homework and elbow grease.

Here are a few things that can help you figure this all out for your martial arts school.

What’s in it for the prospect?

Remember, your prospect love three things: “Me, myself and I.”

If you’re not talking to them and what’s in it for them, you’re not talking to your audience.

You’re wasting their time.

You have to write to your target audience and speak to what they’re looking for in order to get their attention.

You can’t ignore this.

Parents want to know how you can help them and their child.

Be specific and clear.

Remember, if they have to hunt for it, they usually won’t bother searching.

How easily can they redeem the offer?

Obviously you need an offer to get parent’s to take action.

Then you need to make it easy to redeem so your prospects can get one step closer to becoming paying students.

Do you make it an easter egg hunt on your website to find out how to redeem the offer or it is on every page in highly visible areas?

Again, be clear and specific.

Do they respond by phone?… By email?… By contact form?

Keeping it simple keeps it effective.

Don’t give them 10 ways to respond.

I (usually) only use one.

What’s your message?

As part of your messaging, you’re going to want to speak to the benefits so parents easily get why martial arts training is a great idea for their child and how it will help them in school.

Here are some of the many benefits that martial arts training provides to help get you started:

  1. Better concentration
  2. More focus
  3. Improved self confidence
  4. Self discipline
  5. Modesty
  6. Courtesy
  7. Patience
  8. Self control
  9. Integrity
  10. Goal setting
  11. Respect
  12. Positive attitude
  13. Healthy exercise

All that and a positive atmosphere where homework is encouraged and may even be a part of the program (after school programs).

All of these things can ultimately help improve grades, which is a BIG seller for many parents.

Don’t stop talking about how much your program can help their little Billy.

How will you get the word out?

Now we’re talking about promotion. Here are 15 ways you can get the word out:

  1. Window Signs
  2. Facebook Fan Page
  3. Twitter
  4. Flyers
  5. Your Website
  6. Text messages
  7. Direct mail
  8. Pay Per Click
  9. Your email list
  10. Door hangers
  11. Media releases
  12. Classified ads
  13. Newspaper ads
  14. Window display
  15. Referrals
  16. etc.

Just remember, not all parents know and understand the benefits of placing their child in your martial arts program. You have to educate them, first.

How is your martial arts school leveraging back to school?

Popularity: 5%